Support

Need help with Lunaro? Email marktconnolly@gmail.com. Please do not send passwords or payment details.

Sign-in and verification

Use Sign in to access your account. If you forgot your password, enter your email there and choose “Forgot password?”. New accounts may need email verification before family setup.

Children do not reset their password by email. A parent signs in, opens Settings, and sets a new password for the child under Child accounts. Existing child passwords cannot be viewed or recovered.

Family and member access

Ask a parent in your family to review child membership or task access. If your family is unavailable, retry sign-in and contact Support if the problem continues.

Subscriptions and gifts

Review Premium status and available billing controls in Settings after sign-in. External subscriptions may need management through their payment provider. Gift access is applied to the family by an authorised operator; contact Support if expected access is missing.

Exports and deletion

Settings includes available personal downloads and, for an authorised parent, a family export. Confirmed own-account, child-profile and family deletion requests also start there. Read the account deletion guide before requesting deletion.

Technical problems

Check your connection and try again. If an operation remains uncertain or a deletion cannot complete, contact Support with a brief description and any visible request status. Do not send private family data unless asked through a suitable support process.