Account deletion

To request deletion, sign in and open Settings, then Data & privacy. Review the scope and complete the confirmation shown there. This page explains the process; it does not submit a request.

Choose the right scope

You can request deletion of your own account. A parent who is the family's last active parent must resolve family responsibility first. An authorised parent can request deletion of a child profile or the whole family. Child deletion removes that child's account and personal records in scope while preserving the family and other members. Whole-family deletion covers the family and its members. If any child in the family still has a sign-in account, delete that child's profile first; whole-family deletion cannot complete while a child sign-in account remains.

Before you request deletion

Download available personal data or ask a parent to export family data from Settings before deleting. A family export does not contain another person's private Inbox. Check any external subscription and cancel it separately with its provider if needed; deleting Lunaro data does not necessarily stop external billing.

Processing and help

Some requests can require processing or review, particularly where billing or record safety needs resolving. Limited transaction, security and deletion evidence may be retained for operations after account data is removed. If the request does not finish, check its status in Settings and use Support for help.